Refund policy

Return & Refund Policy

Last updated: August 2026

At KOKOMOMO Ammama’s, we want you to be satisfied with your purchase. If you receive a damaged, defective, leaked, or incorrect product, please contact us and we will assist you with the resolution.

Returns

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • All seals, labels and packaging must be intact.
  • You must provide your order number or proof of purchase.
  • The product must not be tampered with, altered, or partially used.

Because our products are herbal personal-care products, opened or used products are generally not eligible for return for hygiene and safety reasons.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is:

  • Damaged
  • Leaking
  • Defective
  • Incorrect
  • Damaged during transportation

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  1. Your order number
  2. Clear photographs of the product
  3. Photographs of the shipping package
  4. A video showing the issue, where applicable

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

How to Request a Return

Before sending any product back, please contact our customer care team.

Email: kokomomoventures@gmail.com
Phone: 6360183291

Please do not send products to us without receiving return instructions from our team. Unauthorized returns may not be accepted.

If a return is approved, we will provide the necessary return instructions and, where applicable, arrange the return shipment.

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns of products that have been:

  • Opened
  • Used
  • Partially used
  • Tampered with
  • Returned without their original seal or packaging

This includes our herbal hair oils, beard oils, eyebrow oils, shampoos, creams, skincare products and other personal-care products.

Gift cards and products sold under specific final-sale or clearance offers may also be non-returnable.

Exchanges

If you receive a damaged, defective, or incorrect product, we may provide a replacement after reviewing the issue.

For change-of-mind requests or product preferences, exchanges may not be available once the product has been opened or used.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Refund processing time may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Shipping charges may not be refundable unless the return is due to an error on our part, such as sending an incorrect product or a product that was damaged before delivery.

Return Address

KOKOMOMO VENTURES
Managed by Rakesh R, S/o Ramachandregowda
Kempagondanahalli,
Chatchathalli Post,
Helebeedu Hobli, Belur Taluk,
Hassan – 573121, Karnataka, India.

Customer Care: 6360183291
Email: kokomomoventures@gmail.com

Contact Us

For any questions regarding returns, replacements or refunds, please contact:

KOKOMOMO Ammama’s
KOKOMOMO VENTURES

📞 6360183291
✉️ kokomomoventures@gmail.com