TERMS OF SERVICE

Last updated: August 2026

OVERVIEW

Welcome to KOKOMOMO Ammama’s.

These Terms of Service govern your access to and use of the KOKOMOMO Ammama’s website, online store, products, services, content and related features (collectively, the “Services”).

The Services are operated by KOKOMOMO VENTURES, managed by Rakesh R, S/o Ramachandregowda. Our online store is powered by Shopify, which provides the technology used to operate our online store.

By accessing, browsing or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you create an account or provide information while placing an order, you agree to provide accurate, current and complete information.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully or in violation of these Terms.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, quantities and other product information displayed on our website are accurate.

Actual product colours, packaging and appearance may vary slightly from images displayed on your device because of screen settings, lighting, photography and manufacturing or packaging updates.

Product descriptions, formulations, packaging, prices and availability may be updated from time to time.

We reserve the right to discontinue products, modify product specifications or limit quantities where reasonably necessary.

Personal-Care Products

KOKOMOMO Ammama’s products include herbal and personal-care products such as hair oils, massage oils, shampoos, creams, beard oils, eyebrow oils and other skincare or hair-care products.

Our products are intended for their stated cosmetic, personal-care or wellness purposes and should be used according to the instructions provided with the product.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary depending on the person, product usage, lifestyle and other factors.

If you have a known allergy, sensitive skin, medical condition, are pregnant or breastfeeding, or are using medication, consult an appropriate healthcare professional before using a product where you have concerns.

Always review the product label and ingredient information before use.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted when KOKOMOMO Ammama’s confirms the order.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in situations involving:

• Incorrect pricing or product information

• Product availability issues

• Suspected fraudulent activity

• Incorrect customer information

• Duplicate or unusual orders

• Payment failures

• Other legitimate business or legal reasons

If we cancel an order for which payment has already been received, we will process the applicable refund.

Please carefully review your order before completing payment.

Returns and refunds are governed by our Return & Refund Policy.

SECTION 4 – PRICES AND PAYMENTS

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts and promotional offers may change without prior notice.

The applicable price is generally the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

Applicable taxes, shipping charges or other charges will be displayed during the purchasing process where applicable.

You agree to provide accurate and complete payment information when placing an order.

We use third-party payment providers and payment gateways to process payments. We do not knowingly store complete card information on our own systems where the payment provider handles such information.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframe stated on our website or order confirmation.

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, logistics conditions and other circumstances outside our reasonable control.

We are not responsible for delays caused by courier companies, incorrect customer addresses, unavailable recipients, natural events, government restrictions or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If a parcel is returned because of an incorrect address, repeated delivery failure, refusal to accept the parcel or other circumstances attributable to the customer, additional shipping charges may apply for re-shipment where applicable.

For more information, please refer to our Shipping Policy.

SECTION 6 – RETURNS, REFUNDS AND REPLACEMENTS

Returns, refunds and replacements are governed by our Return & Refund Policy.

Because many KOKOMOMO products are personal-care products, opened or used products may not be eligible for return for hygiene and safety reasons.

If you receive a damaged, defective, leaking or incorrect product, contact us as soon as possible with your order details and supporting photographs or video.

Nothing in these Terms is intended to restrict any consumer rights available to you under applicable Indian law.

SECTION 7 – INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

• KOKOMOMO Ammama’s name and logo

• Product names

• Brand identity

• Packaging designs

• Text

• Photographs

• Graphics

• Videos

• Product descriptions

• Website design

• Customer testimonials

• Marketing materials

is owned by or licensed to KOKOMOMO VENTURES unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell, exploit or commercially use our content, trademarks, photographs, videos or designs without our prior written permission.

“KOKOMOMO Ammama’s” and related brand names, logos, designs and slogans may constitute trademarks or other intellectual-property rights of KOKOMOMO VENTURES.

SECTION 8 – THIRD-PARTY SERVICES

Our website may use third-party services such as Shopify, payment gateways, courier services, analytics providers, communication services and other technology providers.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent operation, availability or policies of third-party services, except where applicable law provides otherwise.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, policies, products or services.

You should review the applicable terms and privacy policies before using third-party websites.

SECTION 10 – SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the technology infrastructure that allows us to operate our online store, but purchases made through our store are transactions between you and KOKOMOMO VENTURES.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and privacy policies.

SECTION 11 – PRIVACY

Your use of our Services is also governed by our Privacy Policy.

We may collect and process information necessary to operate our store, process orders, provide customer support, process payments, arrange deliveries and improve our Services.

Personal information may be processed by Shopify and other service providers involved in operating our business.

We will handle personal information in accordance with applicable law and our Privacy Policy.

SECTION 12 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, testimonials, photographs, videos, suggestions, comments or other content to us (“Feedback”), you grant KOKOMOMO VENTURES permission to use, reproduce, publish, display and adapt that content for legitimate business, marketing and promotional purposes, subject to applicable law.

You confirm that you have the necessary rights to provide such content to us.

We may remove or decline to publish content that we reasonably believe is unlawful, misleading, offensive, defamatory, fraudulent, inappropriate or infringes another person's rights.

We do not guarantee that every submitted review or testimonial will be published.

SECTION 13 – ACCURACY OF INFORMATION

We make reasonable efforts to maintain accurate information on our website.

However, occasional typographical errors, pricing errors, product-information errors, availability errors or other inaccuracies may occur.

Where permitted by applicable law, we reserve the right to correct such errors and update information.

If an order has been placed based on a material error, we may contact you to explain the issue and, where appropriate, offer cancellation and refund options.

SECTION 14 – PROHIBITED USE

You agree not to use our website or Services:

• For any unlawful purpose

• To commit fraud

• To impersonate another person or business

• To provide false information

• To infringe intellectual-property rights

• To upload malicious software or harmful code

• To interfere with website security

• To attempt unauthorized access to our systems

• To scrape or systematically copy website content without permission

• To abuse our employees, representatives or customer-support team

• To place fraudulent or unauthorized orders

• To use the website in a manner that could harm KOKOMOMO VENTURES or other users

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 15 – TERMINATION

We may suspend or terminate access to our website or Services where reasonably necessary, including in cases of fraud, abuse, unlawful activity or material violation of these Terms.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

SECTION 16 – DISCLAIMER

The information provided on our website is intended for general product and personal-care information.

We do not guarantee that every customer will experience the same results from our products.

Individual results may vary.

Product information should not be considered medical advice.

Our products should be used according to their labels and instructions.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, KOKOMOMO VENTURES and its representatives will not be responsible for indirect or consequential losses arising from the use of our website or Services.

However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited under applicable Indian law, including applicable consumer-protection rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, your violation of these Terms, or your infringement of the rights of another person.

This section does not limit any rights you may have under applicable consumer-protection law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies published on our website, constitute the terms governing your use of our Services.

If there is a conflict between a specific promotional offer and these Terms, the terms of that promotion may apply to the extent specifically stated.

SECTION 21 – GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Hassan, Karnataka, India.

Nothing in this section is intended to deprive a consumer of any mandatory legal right or remedy available under applicable law.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, Services, technology or applicable legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of the Services after an updated version is posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 23 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us.

KOKOMOMO VENTURES
Managed by: Rakesh R, S/o Ramachandregowda

Business Address:
Kempagondanahalli,
Chatchathalli Post,
Helebeedu Hobli, Belur Taluk,
Hassan – 573121, Karnataka, India.

Email: kokomomoventures@gmail.com
Customer Care: 6360183291

Brand: KOKOMOMO Ammama’s